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How to make a claim

We are here to help you with making a claim in a fast and efficient way. Simply select your category below:

For life threating emergencies call 000 first.

Step 1

Check your insurance policy

Read your Certificate of Insurance Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help Help and the associated Product Disclosure Statement (PDS) and any relevant Supplementary PDS to see what you're entitled to claim.
Step 2

Collect the required information

  • Your CD policy number
  • Your vehicle registration number, make and model - and that of anyone else involved
  • The date and details of the incident
  • A Police Report Number (if applicable)
  • The drivers licence number, expiry, type and class
  • Residential address of you and anyone else involved in the incident
  • Contact details of any witnesses or other people involved
  • Details of any towing company used
  • Your paid invoices
Step 3

Contact us with your documentation

Step 4

Let us guide you through the process

  • If your boat has been involved in an accident on the water you should file a Marine Incident Report with Maritime Safety Queensland within 48 hours.